How do I issue a refund?

Refunds for cancellations are now handled automatically through AVVAY and no longer need to be issued manually through your Stripe dashboard.

When a booking is canceled, any applicable refund is processed automatically in accordance with your selected cancellation policy. If you cancel a reservation as a Host, the refund will also be issued automatically to the Guest, including Stripe processing fees (2.9% + $0.30), which will be deducted from your account.

For refunds outside of cancellations—such as partial refunds you’ve agreed to with a Guest—these should still be issued manually through your Stripe dashboard.

Refunds are processed through your connected Stripe account. If your Stripe balance does not have enough funds to cover a refund, Stripe may debit your linked bank account to complete it. For this reason, we recommend maintaining a sufficient balance in your Stripe account until a booking is complete.