A guest cancelled and I need to issue a refund to them. How do I do that?

All refunds must be made through your Stripe dashboard. To refund a charge via the Stripe.com Dashboard:

First, find the charge to be refunded in the payments overview page.

Please note that as of 2023, Stripe has changed the way they handle refunds and no longer refund their processing fees. To compensate, we recommend hosts issue a partial refund by subtracting the Stripe processing fees from the total amount to be refunded.

To find the Stripe processing fees, go to your Stripe dashboard > Payments > Click on relevant payment and scroll down to Payment Details. From there, hover over the "i" and you'll find the exact Stripe processing fees amount.

Once you click on Refund in the top right-hand corner, you'll subtract the Stripe processing fees from the auto-populated amount.

Then select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund.

To process the refund, click Refund.