What is the cancellation and refund policy?

If a guest cancels a reservation

Our Hosts choose from one of three cancellation policies. Refunds for cancellations are automatically processed in accordance with the Host’s selected policy:

• Flexible: Full refund for cancellations made at least 2 full days prior to the reservation start time
• Moderate: Full refund for cancellations made at least 5 full days prior to the reservation start time
• Strict: Full refund for cancellations made at least 7 full days prior to the reservation start time

If applicable, any remaining balance payment will be refunded regardless of whether the cancellation falls within the policy window.

Please note that Stripe processing fees are not refundable.

If a Host cancels a reservation

If a Host cancels a reservation, the Guest will be automatically refunded in full, including any fees collected.

Stripe processing fees (2.9% + $0.30) are not refundable and will be deducted from the Host’s account.

A Host’s account may be temporarily or permanently suspended at the discretion of AVVAY. We also reserve the right to adjust a Host’s rating and apply additional penalties to account for any losses incurred due to the cancellation.

Additional Refunds

For refunds outside of cancellations—such as partial refunds agreed upon between a Host and Guest—these must be issued manually by the Host through their Stripe dashboard.

If you have any questions, feel free to reach out to support@avvay.com.